Privacy policy

Privacy Policy

Last updated: 3 September 2026

Puppo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Puppo collects, uses, stores and discloses personal information when you visit our website, place an order, contact us, or otherwise interact with us.

Information We Collect

When you purchase from Puppo, create an account, contact us, or interact with our website, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Information you provide when contacting us

  • Information about how you use our website

Payment information may be processed securely by our payment providers. Puppo does not need to receive or store your full payment card details when those details are processed by the relevant payment provider.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Process payments and refunds

  • Communicate with you about your orders

  • Respond to enquiries and provide customer support

  • Improve our products, website and customer experience

  • Prevent fraud and protect the security of our website

  • Send marketing communications where you have consented to receive them

  • Comply with our legal and regulatory obligations

Marketing Communications

If you choose to subscribe to Puppo's marketing communications, we may send you information about new products, promotions, launches and other Puppo updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your experience.

Third-party services used by our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings, although some website functions may not work correctly if cookies are disabled.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, including providers involved in:

  • Website and e-commerce services

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Website analytics

  • Marketing and communications

  • Customer support

  • Fraud prevention and security

We may also disclose information where required or permitted by law.

We do not sell your personal information.

Shopify

Our online store is operated using Shopify. Shopify may collect and process personal information in connection with the operation of our online store and related services.

Your information may be processed or stored by Shopify and other service providers in Australia or overseas.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable law.

To make a request, please contact us through our website's Contact Us page.

Privacy Complaints

If you believe that we have not handled your personal information appropriately, please contact us so that we can investigate and respond to your concern.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The updated version will be published on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how Puppo handles personal information, please contact us through our website's Contact Us page.